See on Behance

Introduction

This design concept is my first fake case study. This started from my own experience which often places orders at Starbucks and found several problems :

• The coffee shop needs to write down the menu available in the shop (there is a possibility that the menu will change over time)
• If the shop is full of customers, they will queue and some of them will only look at the menu and make choices when their turn comes, this could happen because the menu written on the menu board is not clear enough
• When the customer finished placing an order, some customers did not get a table because it was filled by the previous person who had ordered first

From these problems I tried to find solutions to accommodate them. This concept was made without in-depth research on the user, or rather I made myself a user representative. From the problems I have, I tried to solve it by making an application that uses the QR code system. This QR Code system is a unique code for each Starbucks store. Users can scan the QR code owned by each store to find out the availability of the menu at the store. Users can also place orders through this application with direct payment. This will help stores to inform the availability of menus in their stores in more real time, and can reduce customer queues because customers can directly place orders at their table and wait for calls to get their orders.

Wireframe

High-Fidelity Prototype